TechNeck Solo Business Pro · Legal

TechNeck Solo Business Pro
Privacy Notice

Last updated: October 25, 2026. This product notice supplements Vibe Software Solutions’ general privacy policy for TechNeck Solo Business Pro, including its Windows application and hosted web application.

Who operates TechNeck

TechNeck is operated by Vibe Software Solutions, Inc., doing business as TechNeck. Contact vibesoftwaresolutions@gmail.com for privacy questions or requests.

Business information and content

TechNeck processes business profiles, knowledge you enter or import, employee conversations, assignments, generated drafts, approvals, content calendars, and publishing instructions to provide the features you use. Imported website and social information may contain personal information; review and edit imported material before using it.

Connected social accounts

When you authorize Facebook, Instagram, or LinkedIn, TechNeck receives access tokens and account identifiers and names needed to identify your accounts and publish approved content. For Facebook it can list eligible Pages you manage; for Instagram it identifies professional accounts linked to those Pages; for LinkedIn the current integration identifies your member profile. TechNeck does not request your social account password.

TechNeck uses the connection to discover eligible destinations and submit the content and publicly accessible media URLs you explicitly approve for publishing or scheduling. It saves delivery times, status, provider post identifiers, and error information to track delivery and help avoid duplicate posts. Approved scheduled posts may be submitted while you are away.

Connected business accounts

When you connect Google Workspace, Microsoft 365, or Slack, TechNeck stores encrypted access and refresh tokens, account identifiers, selected service permissions, and the app credentials needed to maintain the connection. Depending on the permissions you choose, you can read inbox summaries, calendar events, file listings and supported text documents, or Slack public channels and recent joined-channel messages. Selected reference text is added to business knowledge only after your review.

Email, calendar-event creation, and Slack messages use a separate saved-action review. TechNeck keeps an encrypted copy of the reviewed action and its status to help prevent duplicate delivery. A request already submitted to a provider cannot always be recalled. Disconnecting removes the saved account credential and cancels waiting prepared actions; revoking the provider’s authorization is a separate step in that provider’s account settings.

Additional connected services

TechNeck also supports Discord, Canva, Notion, Dropbox, Trello, HubSpot, QuickBooks Online, and Zapier. It encrypts the access tokens, webhook credentials, API keys, app secrets, and company identifiers you provide or authorize. Discord uses an authorized channel webhook or your installed bot; TechNeck rejects personal user tokens. Canva can list designs, create reviewed blank canvases, and request exports. Export links expire after 24 hours and are not permanent media storage.

Notion accesses pages shared with its integration and can append reviewed text. Dropbox can list folders and retrieve supported text files for knowledge review. Trello can list boards and lists and create reviewed cards. HubSpot can read contacts and create reviewed contact records. QuickBooks tools read company, customer, and invoice information; TechNeck does not submit financial changes. Intuit’s OAuth accounting permission is broader than these read-only tools. A Zapier hook is stored without verification or a test request. A reviewed JSON trigger sends that exact payload and an action identifier to the configured Zap, whose downstream steps may share data with other services or incur charges. Review those steps in Zapier. Provider acceptance does not guarantee downstream completion.

These services use the same separate saved-action review, workspace isolation, connection removal, and provider-side revocation described above. Read-only records are loaded when requested; selected reference text enters saved knowledge after review. Tokens entered manually do not refresh automatically.

Business operations, customers, and team access

When you use Business operations, TechNeck stores customer and supplier details, configurable records, quotes, contracts, jobs, invoices, receipts, bookings, time entries, expenses, stock movements, orders, support messages, workflow definitions, run journals, and approval history. Issued documents and named customer acknowledgements include their saved version, time, and recorded actor. These records support operational history; a typed acknowledgement is not described as a certified electronic signature.

Workspace owners can invite people by email with administrator, staff, contractor, or client roles. TechNeck stores invitation hashes, expiry, sign-in identifiers, roles, and customer associations. Clients can see records explicitly shared with their customer and fields permitted for that role, decide on documents, and reply to support. Revoking membership stops new access but does not erase the business audit history. The hosting audience also controls whether an invited person can reach the application.

Forms, payments, phone intake, and subscriptions

Published intake forms collect the selected fields and save resulting business records. TechNeck uses hashed network identifiers and rate counters to reduce abuse. Businesses may connect their own Stripe and Twilio credentials, which are encrypted in storage. Stripe handles Checkout and payment-card entry; TechNeck stores payment/session/customer identifiers, amounts, currency, status, and verified event records, rather than card numbers. Manually recorded receipts are distinguished from provider-confirmed payments.

Twilio receives incoming phone or SMS traffic. TechNeck can save SMS text or a captured spoken phone message as a support request, including the sender number and provider identifiers. Reviewed outgoing SMS sends the chosen recipient and text through the connected Twilio number. This feature captures a spoken message; it is not an autonomous phone conversation service.

If the publisher offers a subscription, Stripe processes its recurring Checkout and billing portal separately from payments collected by your business. TechNeck stores subscription, customer, plan, billing status, and event identifiers. Review the displayed plan and Stripe terms before subscribing. Connecting a provider or opening TechNeck does not itself authorize a charge.

Square, Cash App Pay, Plaid, and RingCentral

Businesses may connect Square using their access token, merchant location, environment, and webhook signature key. TechNeck encrypts these credentials and verifies the merchant and location. Issued invoice amounts and titles are sent to the selected payment provider to create a customer checkout link. Cash App Pay is offered through eligible Stripe or Square merchant checkout; TechNeck does not request a personal Cash App password or initiate wallet transfers. Provider-confirmed payment identifiers, amounts, currency, invoice associations, and status are retained for receipt history. Manual provider-status checks read the saved payment session/order; a customer return page alone never marks payment received.

For Plaid, the business provides its own app client ID and secret. TechNeck opens a Plaid-hosted bank authorization page and stores an encrypted session token associated with the owner, workspace, and app version. On successful consent it exchanges the public token on the server and encrypts the bank Item access token. The owner can read masked account identifiers, account snapshots, and the last 30 days of transaction dates, descriptions, amounts, currencies, and pending status. TechNeck does not request bank passwords, full account numbers, routing numbers, or transfer authorization through this connector. Bank previews are not automatically added to AI knowledge or a general ledger. Disconnecting a bank calls Plaid Item removal and removes its saved credential. Plaid and the bank process authorization and financial data under their own policies, and provider charges may apply.

RingCentral connections use encrypted customer app credentials, a user JWT, and short-lived access tokens. TechNeck verifies the business number and registered forwarding phone for the authorized extension. Reviewed SMS sends the exact recipient and text. Reviewed RingOut requests call the registered phone first, then connect the user to the customer. Twilio can also place a call that reads an approved script. Call/message identifiers, numbers, content or script, time, and provider status may be retained in encrypted review records and business activity history. Provider acceptance does not establish final delivery. Uncertain results are not automatically retried. Users can read recent provider call/message history and explicitly save an incoming SMS as a support record. These connectors do not provide autonomous AI phone conversations or browser softphone audio.

Windows license activation and publisher records

The Windows app creates a protected installation identity tied to the Windows machine and account. It reads Windows machine/account identifiers locally to derive a fingerprint; raw identifiers and the private installation key are not included in an exported activation request. The request includes the product, derived installation identifier, public key, timestamp, and signature. You choose whether and how to send it to the publisher. Business records, provider credentials, and bank data are not included.

A signed activation file records the customer/business name, optional email, license ID, installation identifier, edition, workspace allowance, issue/expiry dates, revision, and any order reference supplied by the publisher. The Windows activation state and private installation key are protected with Windows account encryption and kept separately from business database backups. A trial-start record and protected timestamps are retained in the Windows account registry independently of the business profile so that uninstalling, restoring a database, or resetting activation does not start another trial. Ordinary clock rollback is checked locally.

The publisher license manager keeps an encrypted local ledger of issued grants, installation requests, customer labels/contact details, terms, and order references. Publisher signing keys remain in the publisher’s Windows account and are excluded from customer installers. Activation files enable technical application access; purchase terms and payment processing are handled separately. Offline subscription renewal requires a new signed activation file; hosted workspace billing does not automatically renew it. Expiry blocks new work but retains saved record views, exports, and backups. There is no automatic activation telemetry or transmission of license data in this offline activation flow.

The publisher can explicitly export a passphrase-encrypted recovery bundle containing the original signing key and issued-license ledger, then import it on another Windows account. The passphrase is entered locally and is not sent to TechNeck hosting. The bundle and passphrase must be kept separately and must not be distributed with customer installers. Import verifies the trusted publisher identity and protects recovered data for the new Windows account.

Backups, restore, and software updates

The Windows app creates local database backups and checksum manifests in its profile, and you may export additional copies. Database backups can contain business records, transcripts, audit history, and encrypted provider data; protect copies you share. Encryption keys are stored separately. Restoring preserves a recovery copy and pauses or quarantines pending deliveries, workflows, invitations, and jobs for explicit review. It cannot recall work already submitted to a provider. Update checks contact TechNeck’s public release endpoint; downloads must satisfy the app’s pinned manifest signature, checksum, and Windows publisher-identity checks.

Windows and hosted storage

The Windows application stores its business database on your device and protects saved social and business-account credentials and customer AI keys using encryption with a key protected by Windows account security. The hosted application stores its workspace and social publishing records in a Cloudflare D1 database provided through OpenAI Sites. Hosted provider keys, OAuth app credentials, access tokens, refresh tokens, and reviewed account-action snapshots are encrypted on the server using a runtime secret. Hosted data is not stored only on your computer. The Windows and hosted account stores are separate.

The hosted service uses OpenAI Sites authentication to identify the signed-in user and identify authorized owners and invited workspace members. Infrastructure providers may process request metadata and operational logs needed to host and secure the service. Encryption reduces risk but cannot guarantee absolute security.

AI and voice features

TechNeck sends the prompt and relevant business context to the model runtime used for the requested task. Its default Ollama mode uses the configured Ollama server; where that server runs determines where model processing occurs. Microphone use requires your permission. Voice input may be converted into transcripts used in employee conversations and assignments. Review the runtime and voice configuration before providing sensitive information.

You may optionally add your own API key for OpenAI, Google Gemini, xAI Grok, or Anthropic Claude. Saving a key checks model access. Selecting a cloud model requires confirmation that your prompts, spoken transcripts, relevant business knowledge, and conversation or task context will be sent to that provider. Provider charges and data-handling policies apply to your provider account. Ollama remains the default until you explicitly select a cloud model; there is no automatic cloud fallback. TechNeck records the provider/model, request status and time, and request counts. Provider API keys are not returned to the browser after saving.

Windows speech recognition processes microphone audio locally. When cloud AI is selected, recognized text and relevant task context are sent to the selected provider; local transcription does not mean the subsequent AI request stays on the device.

Sharing and platform policies

Data is processed by the service providers needed to operate the features described above and by connected social and business-account providers when you authorize or use their services, and by a cloud AI provider when you explicitly select it. Vibe Software Solutions does not sell personal information or share it for third-party marketing. Content submitted to Facebook, Instagram, or LinkedIn is also subject to that platform’s own privacy policy and account visibility settings.

Retention and your choices

Workspace content and publishing history remain saved until removed through supported controls or a verified deletion request. Disconnecting a social account clears its saved publishing token and blocks waiting deliveries; it does not erase drafts, delivery history, or posts already published. You can also revoke authorization in the social platform’s account settings. Provider authorization can expire and may require reconnection. You can disconnect a customer AI key or business account in Connections. Encrypted connection records can remain in database backups; encryption keys are stored separately. Removing a key in TechNeck does not revoke it at the API provider.

For access, correction, or deletion of hosted data, email the contact above and identify the relevant TechNeck workspace and connected platform without sending passwords or access tokens. We may need to verify ownership before acting. We will explain any records that must be retained to meet legal obligations and any provider or backup limitations applicable to the request. See the separate TechNeck Data Deletion Instructions for practical steps.

Children and updates

TechNeck is a business application and is not directed to children under 13. Contact us if a child has submitted personal information. We will update this notice when the product’s data practices change.

TechNeck Privacy Notice · Data Deletion Instructions · General Privacy Policy